In what it’s calling a national grocery retailer first, Co-op is introducing innovative new ‘flexi checkouts’ with dual screens which can be operated by cashiers or become a self-service till - essentially making them available at all times.
The bespoke new technology is being rolled out to 150 of its stores by April, and the move will allow stores to better cater to shoppers in busier periods of a typical day.
Successful trials show the innovative new checkouts can further enhance the customer experience by ensuring all tills are open at all times, which not only reduces wait times and queues but “enables colleagues front-of-shop to greet, engage and assist more customers and help with any enquiries,” the Co-op said.
The screens clearly show customers their price savings, deals and promotions. The new checkouts also retain the traditional cashier service functionality for ‘kiosk only’ purchases or for shoppers who prefer to be served by a friendly face in their community.
David Tyas, Co-op’s head of operations support centre and innovation, said: “We know many customers enjoy engaging with our friendly colleagues in store, while for others a quick transaction is key, and so our latest checkout technology replaces our existing tills with the added flexibility to do both – supporting our commitment to our physical store estate in high streets and communities as we continually invest and innovate to create additional consumer choice.”
As part of Co-op’s commitment to high streets, last month also saw Co-op confirm 18 stores would open in the first quarter of 2026, which includes new stores and stores re-opening following investment.
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