Costa Express has completed a major enhancement programme across more than 13,000 machines nationwide.
The update included recipe, software and machine upgrades designed to improve four key areas of the customer experience: drink quality, temperature, cup-fill consistency and speed of service.
Informed by customer insight and machine performance data, improvements introduced across the estate include enhanced recipes for some of Costa Express’s most popular drinks, including the Flat White, alongside changes to drink temperature and cup-fill consistency. Software upgrades have also reduced dispensing times for selected drinks, helping customers enjoy quality Costa coffee more quickly and conveniently.
Earlier phases recorded improvements in drink quality and overall customer satisfaction scores, alongside an uplift in units sold across the Flat White range following the changes.
For retail partners, the enhancements are designed to support greater customer satisfaction and repeat purchase, while strengthening the role that quality coffee can play within convenience, travel and food-to-go destinations.
Mark Cumming, Costa Express director at Costa Coffee, said: “Customer expectations of coffee on the go have never been higher. People rightly expect great-tasting, consistent coffee wherever they choose to enjoy it, whether they’re visiting a coffee shop, travelling, or stopping at their local convenience store.
“Costa Express already operates at significant scale, but leadership means never standing still. We continually listen to our customers, monitor performance, and invest in the parts of the experience that matter most. This programme represents a significant investment across more than 13,000 machines, delivering meaningful enhancements to quality, consistency, and convenience.
“We believe convenience should never mean compromising on quality. Our ambition is to continue raising the bar for coffee on the go and make great Costa coffee available to more people, wherever their day takes them.”
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