After a somewhat shaky start, Allwyn, operator of The National Lottery, has reached a milestone in its UK-wide rollout of its new Wave terminals, with more than 22,000 now successfully installed across UK retail locations.
This marks the halfway point in is rollout of the new machines, which will modernise and improve The National Lottery in-store experience for retailers and players alike.
Allwyn says shop owners and staff are continuing to respond enthusiastically to the new terminals – which are replacing legacy machines dating back to 2009 – with the new technology making an immediate difference to their businesses and customers.
The new machines offer retailers a significant upgrade to the previous technology, including faster transactions, larger screens, better scanners and more.
Allwyn’s director of operations, Jenny Blogg, said: “Our wide-ranging transformation of The National Lottery continues at pace, with thousands of Wave terminals being installed every week.
“We’ve now invested more than £400m upgrading The National Lottery’s outdated operations and technology. Not only is this generating a hugely positive response from our retail partners, but it stands us in good stead to deliver on the exciting plans we have for new games, a better player experience, and a commitment to double returns to Good Causes from £30m to £60m every week by the end of our 10-year licence.”
Hameed Ahmed (left), from Best One in Bradford, said: “The new terminal is light years ahead of the old one. I feel like it’s a lot easier to use - the HotPicks ticket in particular is now so easy to produce.”
Meanwhile, Nia Williams (above), from Y Felinheli Post Office in the Menai Strait, said: “I love the new terminal. It’s really going to help us raise lots of money for Good Causes.”
Yogabharathy Sabaratnam, known as Saba to his customers, from Watling Premier store in Norwich, noted: “The new terminal really speeds up the prize payout process. Everything about it is just so much quicker, much better than the old one.”
Any National Lottery retailers that have not yet received their new Wave terminal can expect to hear from Allwyn over the coming weeks with details of their installation date.
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